Hard as a rock
This pillow is very supportive and firm, just what I needed. The softness of the two stars is not a criticism, but a reflection of reality. I found it cooler than other pillows I've used, which is also a very positive attribute.
Great pillow for travel. It rolls into a bag for compact packaging. I'm used to sleeping on foam pillows, so I have questions about the support of hotel pillows. Granted, this doesn't provide the same support as a home pillow, but it's much better than a hotel pillow. Don't panic when you unpack it, it looks thin, give it some time and it will fluff up and provide good hold.
First impressions are that it's so solid and stiff that you think this won't work or be uncomfortable. However, as my video shows, it offers great support for side sleeping and is actually quite comfortable. Reduced and eliminated some severe shoulder pain. I recommend this side sleeper pillow.
That's compared to the Sealy Cooling Gel Memory Foam Pillow. The cooling sensation lasts all night. This pillow was firmer than others I've tried, and initially I thought it might be too firm, but after a few nights, I noticed the pillow improved my hip and back pain, keeping everything in line. The bamboo pillowcase is soft to the touch. I bought standard and extra large. It's a solid product if you prefer a sturdier option.